Information Technology Support

A full range of Information Technology Support services which include preventative and continued maintenance and support of IT Infrastructure tailored to the organizations specific service requirements.

Training of staff on Computer Equipment.

Hardware/Software supply, installation and configuration. Continued support including, fault finding and upgrades.

Infrastructure Planning, implementation, sourcing and maintenance of networking solutions. Configuration of Intranet/Internet connections

Appointed time for the provision of Consultancy Services including recommended upgrades of Hardware/Software, and/or implementation of additional equipment.

HarCons Support Escalation options are available for Customers across three levels of Support including Helpdesk Phone calls, Non Critical Support calls and Critical Support calls with a target response time of 1 hour and a target closure time of 4 hours. Support escalation will be determined on a per incident basis.